Pixbet Online Casino Privacy Policy

Pixbet Online Casino (“we,” “our,” or “us”) is committed to ensuring the privacy and security of personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our website, mobile app, and any other related online services. By accessing or using Pixbet, you accept the terms and conditions of this Privacy Policy.

Scope and Applicability

This Privacy Policy applies to all users of Pixbet, including registered users and visitors from Brazil and other countries. It covers all personal data collected through our website, Pixbet app, Pixbet apk, and other related services we offer.

Information We Collect

At Pixbet, we collect essential personal information when you create an account or engage with our platform. This information helps us ensure a smooth experience while maintaining compliance with local laws. The types of information we collect include:

Personal Identification Information
- Full name
- Date of birth
- Gender
- Nationality (for Brazilian users)
- Residential address
- Email and phone number
- Government-issued identification numbers
Financial Information
- Payment card details, bank account info for withdrawals, e-wallet details
- Transaction history
- Source of funds (as required by law)
Gameplay Data
- Betting activity, game choices, and session time
- Wins and losses
- Bonus usage and in-game communication
Technical Data
- IP address, device type, operating system, browser type, and app identifiers
- Browsing history on Pixbet site and app
- Location data (if allowed)
Communication Data
- Interaction with customer support
- Responses to surveys or promotional offers
- Preferences for marketing communications

We gather this information in three ways: directly from you, automatically through our site and app, and sometimes from third-party sources.

Use of Information

We use your data to manage your Pixbet account and provide a personalized gaming experience. This includes:

Account Management: Verifying your identity, processing deposits and withdrawals, and offering customer support.
Regulatory Compliance: Ensuring adherence to Brazilian gambling laws, age restrictions, and anti-money laundering regulations.
Fraud Prevention: Protecting against fraudulent activity and ensuring the security of transactions.
Service Improvement: Analyzing user behavior to enhance the gaming experience and develop new features and promotions.
Marketing and Advertising: If you have consented, we may send you personalized marketing offers based on your preferences.
Security: Monitoring for security risks and safeguarding user data.

Legal Basis for Processing

The use of your personal information is lawful based on several factors:

Contractual Necessity: We process data to fulfill the services agreed upon when you register and use Pixbet.
Legal Obligations: Some data processing is necessary to comply with Brazilian laws and regulations related to gambling.
Legitimate Interests: We process data to improve our business, enhance user experience, and protect against fraud.
Consent: We may seek your consent for specific data uses, particularly for marketing purposes.

Data Sharing and Disclosure

We do not share your data except in certain circumstances, including:

Service Providers: We work with third-party service providers, such as payment processors and identity verification services, who help us run Pixbet.
Business Affiliates: If Pixbet is part of a group of companies, data may be shared within the group for operational purposes.
Legal Requirements: We may disclose data to regulatory authorities or law enforcement if required by Brazilian law.
Third-Party Offers: If applicable, we may share your information with trusted partners offering services or promotions, but only with your prior consent.

We prioritize data security when sharing information and ensure it’s only done to fulfill our services or comply with legal requirements.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. The retention period depends on several factors, including:

Account Activity: The duration of your use of Pixbet and your engagement with our platform.
Legal Requirements: Brazilian laws may require us to store certain data for specific periods.
Sensitivity of Information: We aim to minimize the retention of sensitive data, such as financial information, unless required by law.

We regularly review our data retention practices to ensure compliance and protect your privacy.

Data Security Measures

We implement robust security measures to protect your personal data:

Encryption: We use encryption methods to safeguard your data during transmission and storage.
Access Control: Only authorized personnel can access your personal data.
System Monitoring: We continually monitor our systems to detect vulnerabilities and prevent breaches.
Incident Response: In case of data breaches or security incidents, we have procedures in place to respond promptly.

Your data is protected using industry-standard security protocols when you access Pixbet through our website, Pixbet app, or Pixbet apk.

Your Rights and Choices

As a Pixbet user, you have specific rights regarding your personal information:

Access and Rectification: You can request a copy of your data and ask us to correct any inaccuracies.
Data Deletion: You can request the deletion of your data, although some data may need to be retained for legal reasons.
Restriction of Use: You may ask us to restrict the processing of your data, particularly if you believe it’s incorrect or no longer necessary.
Opt-out of Marketing: You can opt out of receiving marketing communications at any time by adjusting your preferences in your account settings.
Revoking Consent: If you’ve given us permission to use your data for specific purposes, you can withdraw that consent at any time.

To exercise these rights, please contact our Privacy Department.

Cookies and Related Technologies

Pixbet uses cookies and similar technologies to enhance the user experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Significant updates will be communicated to you via email or through notices on our website or app. We encourage you to review this policy periodically.

Dispute Resolution

If you have a concern that we haven’t addressed, you may file a complaint with the relevant data protection authority in Brazil.

By using Pixbet, you acknowledge that you’ve read and understood this Privacy Policy and agree to its terms. We are committed to protecting your personal information and ensuring that your privacy rights are respected.